Volunteer as a Receptionist

Volunteer as a ReceptionistPF Volunteer Receptionist

We are currently looking for EVENING volunteers 6.15pm – 9.15pm, Monday to Thursday.

Volunteering as a Receptionist is rewarding and fun, as well as being essential to the smooth running of our service.

You can read what some have had to say about the role on our Receptionist Feedback page.

The volunteer receptionist is the first point of contact with our clients, so you will need to have a calm and welcoming manner and good communication skills.

People seeking counselling can be uneasy, angry, upset or even embarrassed, and need to be welcomed so that they feel encouraged to come for counselling. We are looking for:

  • responsible, committed people who are able to deal with enquiries and clients efficiently
  • good listeners with a calm and sympathetic manner as well as having a sense of humour
  • confidentiality at all times
  • good telephone and administrative skills
  • familiarity with computers and office IT systems
  • an ability to work as part of a team
  • ideally a commitment of at least six months

All volunteer receptionists undergo several sessions of hands-on training, where telephone skills and maintenance of office administrative systems are emphasised.

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The PF office is open from 9.00 am to 9.00 pm Monday to Thursday, 9.00 am to 5.00 pm Friday and Saturday. Most of our Receptionists do one 3-hour session each week or fortnight.

We welcome applications from counselling students who want to find out more about how a service runs. Previous clients of the PF are also welcome, after a period of 24 months has elapsed since they ended their counselling.

If you would like to support the PF and its clients in this way, or would like to know more about the role of volunteer receptionists, please click the links below to download an Information Sheet and Application Form, or contact us on:

Telephone: 0131 447 0876  or  Email: info(at)pfcounselling.org.uk (Don’t forget to replace the ‘(at)’ with the @ symbol!)

  Word PDF
Information Sheetword pdf
Application Formwordpdf