In-Person & Remote Counselling

Face-to-face counselling continues to be permitted, but everyone is encouraged to follow current guidance to ensure the safety of clients, counsellors, and staff.  In-person sessions are continuing at the PF, but we advise clients and counsellors to take a Lateral Flow Test before travelling to the premises.  Remote sessions are available to avoid the risk of transmitting Covid-19.  We look forward to welcoming clients and counsellors back.

Where both client and counsellor agree that they want to work remotely to minimise risk, this option is available. Anyone who is meeting remotely and wants to change to in-person sessions should speak to their counsellor, or email the PF office.

We continue to hold remote sessions using the Attend Anywhere platform, which can be accessed from our PF Online page. Clients should email or telephone to the PF Office if they need help with Attend Anywhere, or if they are unsure about future appointments.

We have been holding in-person sessions in our building since last September, with appropriate precautions. Our guidelines for using the building are summarised in this graphic.

There are also detailed considerations for everyone attending in-person sessions, which are aimed at keeping everyone safe from coronavirus. These are communicated ahead of any attendance and can also be viewed here.

The PF recognises that we are still in uncertain times, and the situation may change at short notice. We aim to work with a blend of remote (online and telephone) and in-person sessions for the foreseeable future, and will attempt to support the wishes of both clients and counsellors as far as we are able. However, we are still primarily an in-person counselling service, and we are not able to offer counselling to clients who wish to work only by remote sessions.

Client Cancellations

If you have an an appointment set up for a telephone or online session, please continue to notify us by email if you need to cancel. You can also telephone if necessary as our office is staffed during our normal opening hours. There is a voicemail service where you can leave a message outside these times.

Keeping Mentally Healthy

coronavirus toolkit

The coronavirus health pandemic has been stressful and worrying, but there is quite a lot you can do to maintain your mental health and wellbeing.

Our colleagues at First Psychology produced a 24 page Keeping Mentally Healthy toolkit to help. They hope it will help as many people as possible, so please feel free to share it with family and friends.

Anxiety Workbook

The Wellness Society also produced a Coronavirus Anxiety Workbook to help people with a range of ideas and worksheets that focus on relieving and containing anxiety heightened by the pandemic.

Click on the images to download.

Remote Sessions

Most of our counsellors are able to offer remote sessions by telephone or video meetings, if restrictions or self-isolation require it.  This allows the usual appointments to continue, and can be used where one or other is not comfortable with meeting in person. 

Our Client Guidance Sheet outlines the factors that need to be considered when having remote counselling sessions.

Please check back here for updates as the situation progresses.